Rules Editor
Manage keyword routing rules for rules_v1 triage. Changes take effect on the next worker poll cycle.
✨ Suggested Rules
Assignment Rules
Match ticket text keywords → set category, subcategory, or assignee
| On | Keywords | Category | Subcategory | Assignee | Description | Actions |
|---|---|---|---|---|---|---|
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Priority Escalation Rules
Match keywords in any ticket → escalate priority level
| On | Keywords | Level | Description | Actions |
|---|---|---|---|---|
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Auto-Approval Progress
rules_v1 routing suggestions unlock auto-approval after 5 clean approvals spanning 14+ days with zero friction
| Field | Suggested Value | Progress | Status | Override |
|---|---|---|---|---|
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